This Privacy Policy describes how CarFy Ankara ("we", "us", "our") collects, uses and protects personal information you provide when using our website carfyankara.com ("the Site"). By using our Site, you agree to the terms of this Privacy Policy.
1. Who We Are
CarFy Ankara is an online car rental comparison and booking platform based in Ankara, Turkey. We connect renters with verified local and international car rental companies. Contact: book@carfyankara.com
2. What Data We Collect
We may collect the following personal information when you use our Site or make a booking:
- Full name of the driver and contact person
- Email address
- Phone number
- Pickup and drop-off location, dates and times
- Payment details (processed securely by payment providers - we do not store card data)
- Technical data: IP address, browser type, pages visited, and device information (collected automatically via cookies and analytics tools)
3. How We Use Your Data
We use the information we collect for the following purposes:
- Processing and confirming your car rental booking
- Communicating with you about your reservation (voucher, reminders, changes)
- Passing your booking details to the rental company for vehicle preparation
- Improving our website, services and user experience
- Complying with legal obligations
- Preventing fraud and ensuring the security of transactions
4. Data Sharing
We do not sell your personal data to third parties. We share your data only in the following cases:
- With car rental partner companies solely to fulfil your booking
- With payment processors to handle your transaction securely
- With analytics service providers (e.g. Yandex Metrica) in anonymised or aggregated form
- With law enforcement or regulatory authorities when required by law
5. Cookies
Our Site uses cookies to improve your browsing experience. Cookies are small files stored on your device that help us analyse site traffic, remember your preferences and provide better functionality.
We use the following types of cookies:
- Essential cookies - required for the Site to function correctly
- Analytics cookies - help us understand how visitors use our Site (Yandex Metrica)
- Preference cookies - remember your settings and selections
You can control or disable cookies through your browser settings. Note that disabling certain cookies may affect Site functionality.
6. Data Retention
We retain personal data only as long as necessary for the purposes described in this policy, or as required by law. Booking records are typically retained for up to 3 years for accounting and dispute resolution purposes.
7. Data Security
We implement appropriate technical and organisational measures to protect your personal data against unauthorised access, loss, disclosure or destruction. All payment transactions are processed via PCI-DSS compliant payment gateways. We use SSL/TLS encryption across our website.
8. Your Rights
Depending on your location, you may have the following rights regarding your personal data:
- Right of access - request a copy of the data we hold about you
- Right to rectification - request correction of inaccurate data
- Right to erasure - request deletion of your personal data
- Right to restrict processing - request that we limit how we use your data
- Right to data portability - request your data in a structured, machine-readable format
- Right to object - object to processing based on legitimate interests or for marketing purposes
To exercise any of these rights, please contact us at book@carfyankara.com. We will respond within 30 days.
9. Third-Party Links
Our Site may contain links to third-party websites (such as car rental partner sites). We are not responsible for the privacy practices of these websites and encourage you to review their privacy policies independently.
10. Children's Privacy
Our services are not directed to individuals under the age of 18. We do not knowingly collect personal data from children. If you believe we have inadvertently collected such data, please contact us immediately.
11. Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. The updated version will be posted on this page with a revised "Last updated" date. We encourage you to review this page periodically.
12. Contact Us
If you have any questions, concerns or requests regarding this Privacy Policy or our data practices, please contact us:
📧 book@carfyankara.com
CarFy Ankara, Ankara, Turkey